:root {
  --bg: #0a0e1a;
  --panel: #10162a;
  --panel-alt: #141b33;
  --border: #1f2a44;
  --accent: #22d3ee;
  --accent-dim: rgba(34, 211, 238, 0.15);
  --text: #e7ecf5;
  --text-dim: #8b95ab;
  --danger: #f87171;
  --success: #4ade80;
  --radius: 14px;
}

* {
  box-sizing: border-box;
}

html,
body {
  margin: 0;
  padding: 0;
}

body {
  background: var(--bg);
  color: var(--text);
  font-family: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
  min-height: 100vh;
  -webkit-font-smoothing: antialiased;
}

a {
  color: var(--accent);
}

button {
  font-family: inherit;
}

.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 0.5rem;
  border: none;
  border-radius: 999px;
  padding: 0.7rem 1.5rem;
  font-size: 0.95rem;
  font-weight: 600;
  cursor: pointer;
  transition: transform 0.12s ease, opacity 0.12s ease, background 0.12s ease;
}

.btn:active {
  transform: scale(0.97);
}

.btn:disabled {
  opacity: 0.6;
  cursor: not-allowed;
}

.btn-primary {
  background: var(--accent);
  color: #05161c;
}

.btn-primary:hover:not(:disabled) {
  opacity: 0.9;
}

.btn-ghost {
  background: transparent;
  color: var(--text);
  border: 1px solid var(--border);
}

.btn-ghost:hover:not(:disabled) {
  border-color: var(--accent);
  color: var(--accent);
}

.btn-danger {
  background: transparent;
  color: var(--danger);
  border: 1px solid rgba(248, 113, 113, 0.4);
}

.btn-danger:hover:not(:disabled) {
  background: rgba(248, 113, 113, 0.1);
}

.btn-sm {
  padding: 0.5rem 1.1rem;
  font-size: 0.85rem;
}

.gradient-text {
  background: linear-gradient(90deg, var(--accent), #7dd3fc);
  -webkit-background-clip: text;
  background-clip: text;
  color: transparent;
}

/* ---------- Login page ---------- */

.login-wrap {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 1.5rem;
}

.login-card {
  width: 100%;
  max-width: 380px;
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 2.25rem 2rem;
}

.login-logo {
  display: block;
  height: 40px;
  margin: 0 auto 1.25rem;
}

.login-card h1 {
  font-size: 1.3rem;
  text-align: center;
  margin: 0 0 1.75rem;
  font-weight: 600;
}

.field {
  margin-bottom: 1.1rem;
}

.field label {
  display: block;
  font-size: 0.82rem;
  color: var(--text-dim);
  margin-bottom: 0.4rem;
}

.field input {
  width: 100%;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 0.75rem 0.9rem;
  color: var(--text);
  font-size: 0.95rem;
  outline: none;
  transition: border-color 0.12s ease;
}

.field input:focus {
  border-color: var(--accent);
}

.login-card .btn {
  width: 100%;
  margin-top: 0.5rem;
}

.form-error {
  background: rgba(248, 113, 113, 0.1);
  border: 1px solid rgba(248, 113, 113, 0.35);
  color: var(--danger);
  border-radius: 10px;
  padding: 0.6rem 0.9rem;
  font-size: 0.85rem;
  margin-bottom: 1.1rem;
  display: none;
}

.form-error.visible {
  display: block;
}

/* ---------- Dashboard shell ---------- */

.app-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  padding: 1rem 1.5rem;
  border-bottom: 1px solid var(--border);
  position: sticky;
  top: 0;
  background: rgba(10, 14, 26, 0.92);
  backdrop-filter: blur(8px);
  z-index: 10;
}

.app-header .identity {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  min-width: 0;
}

.app-header img {
  height: 28px;
  flex-shrink: 0;
}

.app-header .names {
  display: flex;
  flex-direction: column;
  min-width: 0;
}

.app-header .dealership {
  font-weight: 600;
  font-size: 0.95rem;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.app-header .manager {
  font-size: 0.78rem;
  color: var(--text-dim);
}

main {
  max-width: 1100px;
  margin: 0 auto;
  padding: 1.5rem;
}

section {
  margin-bottom: 2rem;
}

section h2 {
  font-size: 1rem;
  font-weight: 600;
  margin: 0 0 0.9rem;
  color: var(--text);
}

.section-sub {
  color: var(--text-dim);
  font-size: 0.82rem;
  margin: -0.6rem 0 0.9rem;
}

/* ---------- Metrics grid ---------- */

.metrics-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 0.75rem;
}

.metric-tile {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 1rem 1.1rem;
}

.metric-tile .value {
  font-size: 1.6rem;
  font-weight: 700;
  color: var(--accent);
  line-height: 1.2;
}

.metric-tile .label {
  font-size: 0.78rem;
  color: var(--text-dim);
  margin-top: 0.25rem;
}

/* ---------- SMS usage ---------- */

.sms-card {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 1rem 1.1rem;
}

.sms-card .sms-top {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  margin-bottom: 0.6rem;
  font-size: 0.85rem;
}

.sms-card .sms-top .count {
  color: var(--text);
  font-weight: 600;
}

.sms-bar-track {
  height: 8px;
  background: var(--bg);
  border-radius: 999px;
  overflow: hidden;
  border: 1px solid var(--border);
}

.sms-bar-fill {
  height: 100%;
  background: var(--accent);
  border-radius: 999px;
  transition: width 0.3s ease;
}

.sms-bar-fill.warn {
  background: #fbbf24;
}

.sms-bar-fill.danger {
  background: var(--danger);
}

/* ---------- Cases ---------- */

.case-list {
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
}

.case-card {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 1rem 1.1rem;
  cursor: pointer;
  transition: border-color 0.12s ease;
}

.case-card.is-new {
  border-left: 3px solid var(--accent);
  background: linear-gradient(90deg, var(--accent-dim), var(--panel) 18%);
}

.case-card:hover {
  border-color: var(--accent);
}

.case-card.is-resolved {
  opacity: 0.7;
  cursor: pointer;
}

.case-card.is-resolved:hover {
  opacity: 0.95;
  border-color: var(--border);
}

.case-card.is-resolved .stars {
  color: var(--text-dim);
}

.resolved-note {
  background: var(--panel-alt);
  border-radius: 10px;
  padding: 0.7rem 0.9rem;
  font-size: 0.88rem;
  line-height: 1.5;
  color: var(--text-dim);
  margin-top: 0.6rem;
}

.resolved-note .k {
  font-size: 0.72rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--text-dim);
  margin-bottom: 0.25rem;
}

.case-summary {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 1rem;
}

.case-summary-left {
  min-width: 0;
  flex: 1;
}

.case-top-row {
  display: flex;
  align-items: center;
  gap: 0.6rem;
  margin-bottom: 0.4rem;
  flex-wrap: wrap;
}

.badge-new {
  background: var(--accent);
  color: #05161c;
  font-size: 0.68rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  padding: 0.18rem 0.5rem;
  border-radius: 999px;
}

.stars {
  color: var(--accent);
  letter-spacing: 1px;
  font-size: 0.95rem;
}

.stars .dim {
  color: var(--border);
}

.case-time {
  font-size: 0.78rem;
  color: var(--text-dim);
}

.case-feedback {
  font-size: 0.9rem;
  color: var(--text);
  margin: 0.2rem 0 0.4rem;
  overflow: hidden;
  text-overflow: ellipsis;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
}

.case-meta {
  font-size: 0.78rem;
  color: var(--text-dim);
}

.case-chevron {
  color: var(--text-dim);
  font-size: 1rem;
  flex-shrink: 0;
  transition: transform 0.15s ease;
}

.case-card.is-open .case-chevron {
  transform: rotate(90deg);
}

.case-details {
  display: none;
  margin-top: 1rem;
  padding-top: 1rem;
  border-top: 1px solid var(--border);
}

.case-card.is-open .case-details {
  display: block;
}

.detail-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
  gap: 0.7rem;
  margin-bottom: 1rem;
}

.detail-item .k {
  font-size: 0.72rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--text-dim);
  margin-bottom: 0.2rem;
}

.detail-item .v {
  font-size: 0.88rem;
  color: var(--text);
}

.detail-feedback {
  background: var(--panel-alt);
  border-radius: 10px;
  padding: 0.8rem 0.9rem;
  font-size: 0.9rem;
  line-height: 1.5;
  margin-bottom: 1rem;
}

.resolve-row {
  display: flex;
  flex-direction: column;
  gap: 0.6rem;
}

.resolve-row textarea {
  width: 100%;
  min-height: 70px;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 0.6rem 0.8rem;
  color: var(--text);
  font-family: inherit;
  font-size: 0.88rem;
  resize: vertical;
  outline: none;
}

.resolve-row textarea:focus {
  border-color: var(--accent);
}

.resolve-actions {
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

.resolve-status {
  font-size: 0.82rem;
  color: var(--success);
}

.empty-state {
  background: var(--panel);
  border: 1px dashed var(--border);
  border-radius: var(--radius);
  padding: 2rem;
  text-align: center;
  color: var(--text-dim);
  font-size: 0.92rem;
}

/* ---------- Leaderboard ---------- */

.leaderboard-table {
  width: 100%;
  border-collapse: collapse;
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  overflow: hidden;
  font-size: 0.88rem;
}

.leaderboard-table th,
.leaderboard-table td {
  text-align: left;
  padding: 0.7rem 1rem;
  border-bottom: 1px solid var(--border);
}

.leaderboard-table th {
  color: var(--text-dim);
  font-weight: 500;
  font-size: 0.76rem;
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

.leaderboard-table tr:last-child td {
  border-bottom: none;
}

/* ---------- Loading / error states ---------- */

.state-wrap {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 1rem;
  padding: 4rem 1.5rem;
  color: var(--text-dim);
  text-align: center;
}

.spinner {
  width: 28px;
  height: 28px;
  border: 3px solid var(--border);
  border-top-color: var(--accent);
  border-radius: 50%;
  animation: spin 0.8s linear infinite;
}

@keyframes spin {
  to {
    transform: rotate(360deg);
  }
}

.hidden {
  display: none !important;
}

@media (max-width: 560px) {
  .case-summary {
    flex-direction: column;
  }

  .case-chevron {
    display: none;
  }

  .app-header .manager {
    display: none;
  }
}